Privacy Policy

This Privacy Policy describes how LEVINA ("LEVINA", "we", "us" or "our") collects, uses and shares information about you when you visit levina.in, browse our products, or place an order. By using our website you agree to the practices described here.

Information we collect

We collect information in a few ways:

• Information you give us: your name, email, phone number, shipping and billing address, and order details when you check out or contact us.
• Payment information: card or UPI details are entered directly with our payment partner. We never see or store your full card number.
• Information collected automatically: device, browser, pages viewed and approximate location, through cookies and similar technologies, to keep the site working and to understand how it is used.
• Saved preferences: your cart, wishlist and chosen theme are stored in your browser so your experience carries over between visits.

How we use your information

• To process, fulfil and deliver your orders, and to send order updates.
• To respond to your questions and provide customer support.
• To send marketing emails when you opt in. You can unsubscribe at any time.
• To prevent fraud, keep the site secure, and meet legal obligations.
• To improve our products, website and service.

Sharing your information

We do not sell your personal information. We share it only with trusted partners who help us run the business, for example payment processors, shipping and logistics providers, and email or analytics services, and only to the extent they need it. We may also disclose information where required by law.

Cookies

We use essential cookies to run the store and optional cookies to measure performance. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

Data retention & security

We keep your information only for as long as needed to provide our services and meet legal, accounting or reporting requirements. We use reasonable technical and organisational measures to protect it, though no method of transmission over the internet is completely secure.

Your rights

You can ask to access, correct or delete the personal information we hold about you, or to opt out of marketing. To make a request, email us at hello@levina.in.

Children

Our store is intended for adults. We do not knowingly collect information from anyone under 16.

Changes to this policy

We may update this policy from time to time. We will post the revised version here with a new "last updated" date.

Contact us

Questions about your privacy? Write to us at hello@levina.in and we will be glad to help.