Shipping & Returns

Shipping

• Free shipping on all orders over $50. Orders under $50 have a flat $5 shipping charge, shown at checkout.
• Dispatch time: orders are packed and dispatched within 1–2 business days.
• Delivery time: typically 3–7 business days after dispatch, depending on your location.
• Tracking: you'll receive a tracking link by email as soon as your order ships.

We are not responsible for delays caused by the courier, weather or events outside our control, but we will always help you follow up.

Returns

We want you to love your brushes. If something isn't right, you can return an unused item within 30 days of delivery for a refund or exchange.

To be eligible

• The brush must be unused, unwashed and in its original condition and packaging.
• For hygiene reasons, we cannot accept brushes that have been used on the face.
• Please keep your order number or receipt.

How to return

Email hello@levina.in with your order number and reason for return. We'll share the return address and next steps. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or wrong items

If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with a photo. We'll arrange a free replacement or full refund, including any return shipping.

Refunds

Once we receive and check your return, we'll process your refund to the original payment method within 5–7 business days. You'll get an email once it's done.

Questions

We're here to help. Reach us at hello@levina.in.